website not working? Is it down right now? Server Status Check screenshot
CineplexWebsite Name:
www.cineplex.comURL Checked:
Response Time:
Last Down:
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Cineplex Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:4863.12 ms. 
21:2064.54 ms.
00:2269.48 ms. 
14:3962.43 ms.
18:3067.75 ms. 
22:4363.96 ms.
03:1572.72 ms. 
06:4667.52 ms.
18:5463.36 ms. 
21:0967.42 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:45

We have tried pinging Cineplex website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Cineplex - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Jesse Roland Allan · 17 April 2016 - 16:14
· · Chrome 44.0 on Mac

Wwebsite: when I try and find a theatre it shows them but when I click on find movie it just refreshes the page and doesn't lead me anywhere. Really irritating

Laurie Nicol · 26 March 2016 - 00:29
· · Safari 8.0 on iPhone

Cineplex app not working to purchase tickets.

David Pratt · 30 December 2015 - 01:51
· · Safari 9.0 on iPad

Site is up but did not send email confirmation of purchase. Phone line is always busy.

Mattie Birman · 29 December 2015 - 00:33
· · Firefox 43.0 on Mac

Site is up and running but can't pay for tickets. :(

Christopher Lui · 3 December 2015 - 19:10
· · Chrome 47.0 on Windows

The chat and phone number are down right now.

Veronica Daniels · 14 August 2014 - 11:33
Canada · Shaw Communications · Chrome 36.0 on Windows

My home samsung cineplex account wont' play my paid movies on my smart TV (which it was playing before, but not for the past couple of months) - not connected to server. How do I resolve this? Ive contacted cineplex many times with no resolution thus far. Help

Dawn Stafford · 6 August 2014 - 12:17
Canada · Rogers Cable · Chrome 36.0 on Windows

Cineplex has been down for about 30 minutes now. Trying to buy tickets to Guardians of the Galaxy. Very frustrating!

Nancy Annable · 4 April 2014 - 18:32
Canada · Xplornet Communications

movie keeps buffering

Christine Watt · 6 March 2014 - 16:56
Canada · Telus Communications

I can get on the website just fine; it gets stuck though when trying to purchase tickets. I've tried about 6 or 7 times throughout the day.

Padraic S D McQuarrie · 4 December 2013 - 19:36
United States · nLayer Communications

Yes! Just spent 30 frustrating minutes trying to book tickets. Can get the show times but no access to purchase them! Just keeps throwing you back into show times! Finally I loaded the app onto my wife's iPad and it seemed to work okay! If I was getting the tickets for myself I would have just given up and rented an on-demand!

Matthew Dumouchel · 3 December 2013 - 01:36
Canada · Bell Canada

it's down again; it's saying that a location needs to be entered and when I put one and hit "OK" the site doesn't retain the information... thus not allowing me to make a selection of movie! ugh frustration.

Dougie Craig · 30 November 2013 - 12:31
Canada · Rogers Cable

page not working. super slow

Jody Stevens · 30 November 2013 - 10:47
Canada · Rogers Cable

30 minutes and counting.

Chris Charette · 30 November 2013 - 10:47
Canada · MTS Allstream

Unable to complete the checkout process. Still seems to have internal related issues.

Sarah Meadows · 30 November 2013 - 10:23
Canada · Mountain Cablevision

Its up now!

Guy Swain · 30 November 2013 - 10:00
Canada · Shaw Communications

At least two hours now. Not looking good really, is it.

Antal Tungler · 30 November 2013 - 09:59
Canada · TekSavvy Solutions

They're still sending spam though.

Clavelia Sedillo Cuarezma · 30 November 2013 - 09:49
Canada · Rogers Cable

Too bad for them. I only buy tickets online and we have 7 people going to the movies. I guess they aren't getting our money today.

Jeanne McQuaker · 30 November 2013 - 09:14
Canada · Xplornet Communications

You can't make money if we can't get tickets.

Ross Andrew · 30 November 2013 - 09:03
Canada · Rogers Cable

twice in 2 weeks...

Stephen Lewis · 30 November 2013 - 08:47
Canada · Rogers Cable

This is a regular issue you would think they would have it figured out by now. Get some new IT guys. This is not Rocket Science!!!

Cynthia Ahrens McRae · 30 November 2013 - 08:12
Canada · Rogers Cable

Trying to buy tickets for about an hour now. Get with it, Cineplex!

Jordan Brushett · 22 November 2013 - 14:47

Man cineplex blows. can't even buy tickets online or with the app!

Chris Kean · 9 November 2013 - 16:17
Canada · Shaw Communications

I have been trying for over an hour to get tix on line and through the iphone and ipad app. Phone connected to 3G and ipad to wifi. Home laptop as well. NOTHING. major connection issues.

Sri Thuraisamy · 9 November 2012 - 17:36
Canada · Ontario Hydro - Telecom

Cineplex wakeup!!!

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