website not working? Is it down right now? Server Status Check screenshot
CignaWebsite Name:…URL Checked:
Response Time:
Last Down:
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Cigna Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
22:3699.72 ms. 
01:48100.02 ms.
04:22130.7 ms. 
07:51130.27 ms.
10:45244.35 ms. 
13:16100.11 ms.
15:23100.09 ms. 
21:1498.08 ms.
11:15212.21 ms. 
13:43129.87 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 02:45

We have tried pinging Cigna website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Cigna - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Marie Fischer-Wyrick · 16 August 2016 - 02:46
· · Safari 9.1.2 on Mac

Received the following on their website now: "Be back soon!
Our team is working hard to improve your myCigna experience. We're unavailable at this time, but will be back up as soon as possible.
If you can't wait, give us a call at 1-800-244-6224."

Jill Chenevert · 31 March 2016 - 15:27
· · Chrome 49.0 on Windows

says its up but getting an error saying when trying to log in.

Jeff Turnes · 10 December 2015 - 19:23
· · Chrome 47.0 on Windows

MyCigna shows down...............has been for me for 2 weeks.

Clifford Reese · 5 December 2015 - 19:01
· · Firefox 42.0 on Windows

cigna does not showing claims and history

Annie Hughes · 29 November 2015 - 15:19
· · Chrome 46.0 on Mac

Haven't been able to log in for 2 weeks. Ridiculous.

Susan Smith · 23 April 2014 - 08:32
United States · Charter Communications

I've been trying to get on mycigna for a week, and can't

Suzanne Trandum Nelson · 28 March 2014 - 08:04
United States · AT&T Services

Is MyCigna website down? I've tried several times but get an http 404 Not Found error.

Lorrie Durso Byers · 30 December 2013 - 13:47
United States · Comcast Cable

i haven't been able to log in all day or get through by phone.

Frances Price · 13 December 2013 - 19:35
United States · Verizon Internet Services

haven't been able to log-in.

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