website not working? Is it down right now? Server Status Check screenshot
CarfaxWebsite Name:
www.carfax.comURL Checked:
Response Time:
Last Down:
Checking Carfax
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Carfax Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:1510.71 ms. 
15:3611.1 ms.
17:4811.48 ms. 
22:1211.2 ms.
01:2110.52 ms. 
13:2211.03 ms.
17:4811.38 ms. 
19:5310.61 ms.
22:0610.69 ms. 
04:5511.33 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:39

We have tried pinging Carfax website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Carfax - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Regina Chapa · 28 July 2016 - 03:47
· · Chrome 51.0 on Chrome OS

Whats going on?? I paid and it wont let me access for 2 days

Mike McBride · 25 March 2016 - 13:10
· · Safari 9.0 on iPhone

Keeps saying "Cannot load report at this time"

Mark Tamayose · 11 December 2015 - 04:50
· · Chrome 47.0 on Windows

12/10/15 Site up but login not working. Looks like Carfax is not very reliable. I bought unlimited and only had one search.

Jennie Gupton Herlocker · 17 November 2015 - 17:19
· · Firefox 42.0 on Windows

Can't log in.

Trina Cradle Mackey · 5 November 2015 - 00:37
· · Chrome 46.0 on Mac

Site up but can't log in.

Javier A. Rodriguez · 24 October 2015 - 17:14
· · Chrome 46.0 on Mac

Down, will not let me see reports

Mark Kellogg · 20 October 2015 - 08:09
· · Chrome 46.0 on Windows

You can get reliable vehicle history reports from Vinaudit too. It has been a good alternative to carfax for only $4.99 using this coupon:

David Rowe · 15 July 2014 - 18:43
United States · CenturyLink · Firefox 30.0 on Mac

Its down right now with the following message: "We are sorry, our system cannot process your request at this time. Please try again in a few minutes. "

Marshall Nelson · 15 July 2014 - 18:16
United States · Bright House Networks · Chrome 35.0 on Windows

We are sorry, our system cannot process your request at this time. Please try again in a few minutes.

Jennifer Fischer · 12 May 2014 - 12:23
United States · KAMO Electric Cooperative · Internet Explorer 9.0 on Windows

Carfax won't let me order a report. It allows the VIN search and then when you want to order the report, I get an Internet Connection Error.

Jesse Allport · 1 May 2014 - 05:58
United States · WBS Connect

They have been going down everyday this week, both the API and the website.

John Dudley · 30 April 2014 - 20:19
United States · Charter Communications

I cannot load car fax

Charles Eric Johnson · 30 April 2014 - 17:47
United States · Charter Communications

this site reports carfax as being up, but it cannot be reached by me :)

Peter Rooney · 20 March 2014 - 07:29
United States · Comcast Business Communications

I've been unable to access my reports on Carfax today. I get an error message telling me to try again in a few minutes but it's been 2 hours now.

David N Karla Harvey · 25 February 2014 - 13:47
United States · Frontier Communications

Won't let me see the reports I paid for either.

Timothy Forro · 26 February 2013 - 22:13

won't let me view license plate numbers or vin

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