website not working? Is it down right now? Server Status Check screenshot
Bright House NetworksWebsite Name:
www.brighthouse.comURL Checked:
Response Time:
Last Down:
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Bright House Networks Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:1142.37 ms. 
05:2641.3 ms.
11:3041.49 ms. 
14:3448 ms.
17:0240.9 ms. 
19:0742.38 ms.
22:1042.26 ms. 
01:0142.5 ms.
03:2244.92 ms. 
05:3143.63 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 08:51

We have tried pinging Bright House Networks website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Bright House Networks - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Ann Marie · 12 June 2016 - 15:05
· · Safari 9.0 on iPhone

Brighthouse sux! I'm switching to ATT!

Fortuna Favet Fortibus · 19 May 2016 - 11:33
· · Chrome 50.0 on Windows

Site has been down for weeks. I have flushed DNS, and done everything recommended. Chatted with customer service last week and they were clueless as to when it would be up and running again.

Jo Singer · 29 April 2016 - 21:07
· · Chrome 50.0 on Windows

Roadrunner email is unaccessible. This happens constantly. NOT GOOD. Have tried everything possible to get into the email but not possible.

Pamela McBee · 23 February 2016 - 18:54
· · Safari 601.1.46 on iPad

Tried repeatedly to pay bill online and got error message that web address was not available.

Vina York Bearden · 28 September 2015 - 00:04
· · Firefox 40.0 on Windows

was there a storm

Starla Lowry · 25 September 2015 - 05:06
· · Chrome 45.0 on Android

I am in complete blackout

John Cunningham · 21 September 2015 - 22:21
· · Safari 8.0 on iPhone

West Melbourne no internet at my house

Peggy Shafer · 20 September 2015 - 15:54
· · Safari 8.0 on iPad

Brighthouse Internet down right now in Ellenton, FL

Marilyn Silvers · 19 June 2014 - 13:13
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

I've had no email service for two days and the rep just says to call back in THREE DAYS !

They reject your incoming email and it goes back as a "Delivery Failure". They're not even sending a message back saying that the problem is theirs.

Not impressed with their technology !

Thelma Arthurs · 11 May 2014 - 16:13
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

bttv not working

Illu Sion · 28 April 2014 - 21:21
United States · Bright House Networks

keeps shutting on and off nonstop, WTF! and yup, they NEVER ANSWER THEIR PHONES, NICE BUSINESS! NOT!

Michele Cheley Dalrymple Buff · 2 April 2014 - 05:58
United States · Time Warner Cable

Trying to pay my bill and website will not connect.

Vlade Drock · 30 March 2014 - 22:11
United States · Time Warner Cable

is down every 5 minutes

Dennis Lingo Jr · 17 January 2014 - 05:29
United States · T-Mobile USA

is there and outage in Beverly Hills no internet no cable

Cheryl Janke · 11 January 2014 - 19:18
United States · Bright House Networks

System will not record shows. Troubleshooting??? Can't find any information.

Mike Hembree · 3 December 2013 - 18:07
United States · Time Warner Cable

I'm paying for the mack daddy roadrunner lightning, but for the past three days I can't even watch a simple 4 minute video without it freezing. I'm not getting what I am paying for. Paying for 90 mbps, barely getting 28. WTF

Doris McPherson Aument · 10 October 2013 - 18:34
United States · Bright House Networks

Of the popular networks ABC, CBS, NBC only NBC is working so I'm forced to watch something I don't want to.

Roger Kief · 3 September 2013 - 16:36
United States · Time Warner Cable

Also cannot login to look at my bill !

Tami Maring · 31 August 2013 - 08:23
United States · Time Warner Cable

Getting calls my email is being bounced back with a error... rejected by the server for the recipient domain by or 553 5.1.2 - Recipient address not local. relaying denied. Not getting my email on ANY device I have (PC/Phone/Ipad

Tony Hawkes · 29 August 2013 - 16:00
United States · Time Warner Cable

Can't log in to pay my bill...

Sammy Odom · 20 August 2013 - 17:35
United States · Time Warner Cable

Hey i had to call down south to get some information, tv is out in 3 county and marion is one of them--407-291-2500

Barrientos Evelyn · 20 August 2013 - 17:24
United States · Time Warner Cable

We have tried chat, phone and submitted a report and nothing from bright house. We pay too much not to get a courtesy message or a live person to answer our phone calls. Okay maybe the phone are down as well then post something stating bright house cable is down.. I am here thinking my bill wasn't paid on time and here I come to find out that people from all over Florida are having trouble as well.. We want a discount for the inconvenience Clermont Florida

Terry Moncrief Rosenfeld · 20 August 2013 - 17:14
United States · Time Warner Cable

I'm totally disgusted right now. I tried rebooting and keeps downloading initial application. Of course the phone just stays busy... who are they kidding? No one is answering incoming calls.

Pamela Knefel-Koch · 20 August 2013 - 16:48
United States · Time Warner Cable

We are down about 2 hours or more in Ocala, Fl at OTOW -IF THIS IS YOUR IDEA OF FRIENDLY -THEN I DO NOT NEED AN ENEMY!! As others are saying, you need to have a recording with an aproximate time for service back on.

Peggy Hansen Massaro · 20 August 2013 - 16:25
United States · Bright House Networks

Answer the phones - or put a recording on. Tell us something!

Gloria J Gilbert · 20 August 2013 - 16:20
United States · Time Warner Cable

brighthouse cable went out around 7:p.m. August 2013.

Jean Scales · 20 August 2013 - 15:09
United States · Time Warner Cable

Why don't your call centers answer. My cable is out and I can't reach you by phone.

Renee M. Kinney · 3 August 2013 - 17:42
United States · Time Warner Cable

Guide down. Trying to reach via phone, call not going through.
Come on Brighthouse, at least put on a auto message that your having a problem instead of hiding by not answering the phones.

Katherine M. Karros · 3 August 2013 - 16:48
United States · Time Warner Cable

guide is down

Em Alvarez · 3 August 2013 - 16:22
United States · Time Warner Cable

"guide" down in Tampa also. 8/3/13

Linda McCracken · 3 August 2013 - 15:59
United States · Time Warner Cable

Can only access one channel in zephyrhills, fl. Can't reach customer service or even check out my services online.

April Lin Kinney · 3 August 2013 - 15:26
United States · Time Warner Cable

Menu out in Palm Harbor area. Only channel viewable, BN9

Jeannie Kitchen · 3 August 2013 - 05:24
United States · Bright House Networks

cannot access a few stations

Marilyn Hohneker · 25 July 2013 - 10:23
United States · Time Warner Cable

I cannot get a few channels on my TV plus my phone is down.

Bernt von Grabe · 16 May 2013 - 04:24

Channel guide information are supposed to be now on Channel m97. Except channel 97 comes up blank !

George Kontis · 18 April 2013 - 18:53

For two days we have been having problems getting our Amazon movies... they won't download. It says there is a problem with the server? I wish someone would just tell us if they are working on something or there is a problem so we know.

Jaymer Jaymer. · 11 April 2013 - 12:38

business cable, internet and tv works... but I cannot reach
try a ping and it cannot find that server

Hello Travel Agency · 11 April 2013 - 12:15

Brighthouse is down again in Clearwater Fl. their site is down also.. so sad... not good for business.. time to start looking for change..

Chris Charles · 19 February 2013 - 22:20

Here we go again... same outage symptoms as a month ago. Wonder who'll they'll blame this time.

Roger Morris · 17 January 2013 - 08:51

Brighthouse cable tv is not working, shows picture, dowloading applications?? in DeLand, Fl Roger

Chris Charles · 17 January 2013 - 07:26

Apparently they did a software push last night around 1AM Jan 17, 2013 that crashed everyone with a DVR. What angers me most is they haven't done a press release about a system failure. They always try to make out like it's a customer issue not a system wide issue. I think we're turning in all our boxes this weekend and keeping just internet and phone.

Jon Laws · 17 January 2013 - 07:07

they are aware of our troubles and are working to fix the problem... but they arent contacting anyone via email or phone to let them know about the problem

Jake Estrada · 17 January 2013 - 06:50

I'm fed up with Brighthouse.

Alice Murphy · 17 January 2013 - 06:22

cable box is app and can't reboot--also I can't reach by phone

Dennis Galliher · 17 January 2013 - 06:15

cable box is at app, and wont reboot... also cannot get through by phone!!!

Guy Slatter · 19 October 2012 - 18:10

i hate brighthouse - its always something with them

Cade Williams · 23 August 2012 - 14:12

yea I am trying to pay my first bill and their site is down... weak

Andy Kim · 23 August 2012 - 14:04

I cant the El Clasico becuz isn't working!!

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