website not working? Is it down right now? Server Status Check screenshot
BootsWebsite Name: Checked:
Response Time:
Last Down:
Checking Boots
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Boots Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:051.02 ms. 
12:240 ms.
16:150.92 ms. 
18:410.62 ms.
20:561.09 ms. 
12:320.92 ms.
14:338.72 ms. 
18:060.93 ms.
20:101.01 ms. 
22:100.93 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:50

We have tried pinging Boots website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Boots - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Asil Eiram Nesretep · 18 July 2016 - 17:35
· · Chrome 28.0 on Android

Im trying to confirm the store to collect my items from anf all it keeps saying is correct these errors .....the delivery address but i want to collect in store not have delivered to my home but it says correct the errors in red but there are no errors!!!!!!!

Amelie Crawf · 28 May 2016 - 11:52
· · Chrome 50.0 on Chrome OS

I'v tried to go on the website and it just says 'Error 404'

Lesley Dennis · 17 May 2016 - 14:51
· · Internet Explorer 11.0 on Windows

unable to order at boots .com keeps saying busy

Bryony Hill · 15 May 2016 - 18:42
· · Safari 8.0.4 on Mac


Amanda Gibbs · 15 May 2016 - 18:23
· · Chrome 50.0 on Windows

wont let me add anythinng to my basket

Barbara Bown · 15 May 2016 - 11:00
· · Chrome 50.0 on Windows

Have order ready to checkout but gives a custom "Our site is busy" everytime I try. Have tried several times. This will lose them business if it persists.

Sally Plummer · 14 May 2016 - 14:44
· · Chrome 50.0 on Mac

Haven't been able to check out this morning or this afternoon.

Phil Bishop · 13 May 2016 - 10:59
· · Chrome 50.0 on Windows

it's not working well, despite being up

Cindy Lee · 12 May 2016 - 09:49
· · Firefox 46.0 on Windows

Cannot checkout, so site not really working today!

Dina Robin · 10 May 2016 - 16:43
· · Internet Explorer 11.0 on Windows

Tried completing a purchase, just kept freezing. Same thing happened approx. a week ago, 'oops, there's a problem' page appeared. When browsing this would appear as well.

Si├ón Canning · 12 March 2016 - 15:24
· · Chrome 48.0 on Mac

Argh! can't get on the site.

Susan Hickling · 29 December 2015 - 16:17
· · Chrome 48.0 on Windows

Got 21 items in my 'Basket' but when I click to try and open it, it just says "sorry, we cannot find the page you are looking for" !! What is going on???

Martina Claire Hughes · 11 December 2015 - 01:26
· · Internet Explorer 9.0 on Windows


Grainne Donnelly · 27 November 2015 - 00:49
· · Chrome 46.0 on Windows

is the site down again? im just getting an advertisment page

Clare Watson · 7 May 2014 - 14:24
United Kingdom · BT

' is temporarily unavailable'

Joy Tucker · 25 December 2013 - 20:13
United Kingdom · Tiscali UK Limited

When I clicked check out, I got the too long cookie error. Can;t get back onto boots. All that time wasted. and I was going to spend quite a lot of money with them, too. their loss.

Helen Lloyd · 19 December 2013 - 09:24
United Kingdom · TalkTalk

Same here. Hours of online shopping wasted and now probably no chance of delivery before Christmas

Andy Fenney · 12 December 2013 - 02:38
United Kingdom · University College London

If you get this error

Error 756 Too long cookie
Guru Meditation: XID: 1063826058
Varnish cache server

Delete the boots cookie (THIS MAY DELETE WHAT'S IN YOU BASKET!!!)

Susan Warner · 7 December 2013 - 19:35
United Kingdom · Virgin Media

Cant access my basket. Cant checkout. This has been the case for 72 hours. I hate Boots website. Its useless.

Georgina Brown · 4 December 2013 - 10:30
United Kingdom · BT

says this for today for us
Error 756 Too long cookie

Too long cookie
Guru Meditation: XID: 1786065692

Nikola Ketteringham · 2 December 2013 - 03:06
United Kingdom · TalkTalk

just tried to checkout and got this....

Error 756 Too long cookie
Too long cookie
Guru Meditation:
XID: 1482620743
Varnish cache server

not a happy bunny ... hoping my basket will be full still when I go to checkout again when I eventually get back on the boots website!

Samantha Welsh · 1 December 2013 - 15:18
United Kingdom · TalkTalk

i just get the generic error page very annoying

Sandra Blanchard · 1 December 2013 - 03:28
United Kingdom · Virgin Media

This is the sits response?
Error 756 Too long cookie
Guru Meditation: XID: 1063826058
Varnish cache server

error message

Carole Johnson · 26 November 2013 - 12:29
United Kingdom · BT

not letting me got onto your site to check out

Ami Diabetic · 23 November 2013 - 10:04
United Kingdom · Virgin Media

Same here. Wife spent all afternoon Christmas shopping, she is furious LOL

Alexia Hutchinson Lee · 22 November 2013 - 06:30
United Kingdom · BT

This is the sits response?
Error 756 Too long cookie
Guru Meditation: XID: 1063826058
Varnish cache server

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