website not working? Is it down right now? Server Status Check screenshot
BigcommerceWebsite Name:
login.bigcommerce.comURL Checked:
Response Time:
Last Down:
Checking Bigcommerce
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Bigcommerce Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:14132.16 ms. 
23:24121.18 ms.
13:17122.86 ms. 
00:55120.89 ms.
04:36138.84 ms. 
01:17127.7 ms.
15:11128.56 ms. 
19:05122.42 ms.
01:16124.85 ms. 
06:00188.43 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:31

We have tried pinging Bigcommerce website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Bigcommerce - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Paul Francis · 23 June 2016 - 23:27
· · Chrome 51.0 on Windows

BigCommerce is down for me right now. I can access my storefront though.

Justen Homer · 17 June 2016 - 13:32
· · Chrome 51.0 on Windows

Big commerce website and my website are both down!

Gillian Spence · 17 May 2016 - 18:00
· · Chrome 50.0 on Windows

Cannot log in to admin or access website

David Lane · 18 August 2014 - 23:49
United States · Comcast Cable · Firefox 31.0 on Windows

Bigcommerce is down. Cannot login to account.

Kelly Schild · 11 November 2013 - 11:30
United States · Visionary Communications

Haven't been able to access bigcommerce all morning

IQaudio Corp · 9 November 2013 - 01:03
United States · Verizon Internet Services

store is down.

Rainbow Mealworms · 29 September 2013 - 08:23
United States · EarthLink

Having trouble logging into our control panel this morning, anyone else having this issue?

Jamie Jung · 30 August 2013 - 15:02
United States · Cox Communications

Is Big Commerce web site down? My web site is down...?

Antigravity Batteries · 27 August 2013 - 15:08
United States · AT&T Internet Services

Still down, our site has been offline for over an hour

Khalid Belfki · 27 August 2013 - 15:07
United States · AT&T Internet Services

Yep, my site is still down too. Very frustrating.

Hivelink · 27 August 2013 - 14:56
United Kingdom · BT

No only the main site up, most of the stores who are clients of big commerce are still down. Not good enough.

Hivelink · 27 August 2013 - 14:43
United Kingdom · BT

Complete rubbish for a company the size of big commerce, they should invest more in infrastructure. I mean been down for 1 hour already.

Relique · 27 August 2013 - 14:36
United States · Charter Communications

Yes, still down. ;{

Jamie Simons · 27 August 2013 - 14:19
United States · Comcast Cable

website says it is not loading, reports say servers have crashed

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