website not working? Is it down right now? Server Status Check screenshot
BasecampWebsite Name:…URL Checked:
Response Time:
Last Down:
Checking Basecamp
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Basecamp Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:4494.56 ms. 
19:1071.85 ms.
20:53126.63 ms. 
03:5279.75 ms.
15:0370.97 ms. 
20:0095.45 ms.
04:2593.8 ms. 
18:2770.57 ms.
00:2378.09 ms. 
16:2295.41 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:34

We have tried pinging Basecamp website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Basecamp - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Jeff Petrosillo · 27 April 2016 - 14:48
· · Chrome 49.0 on Windows

Down for me

Kenneth Riggall · 22 April 2014 - 06:54
United States · Comcast Cable

cant connect to Basecamp in New Mexico either. been at least an hour for me. cant connect to Highrise, or anyother URL on the 37signals domain.

Edit: Actually... can connect to Basecamp via my phone on 4g but not on wifi... so that tells me there's something going on with Comcast.

Lori Kraai · 22 April 2014 - 06:40
United States · Comcast Cable

There are 3 of us that cannot access Basecamp this morning.

Terry Campbell · 22 April 2014 - 06:34
United States · Comcast Cable

Also down here in New Jersey.

Daniel Anzanello · 22 April 2014 - 06:30
United States · Comcast Cable

The app and website are down in Orlando

Tanya Marks · 22 April 2014 - 06:08
United States · Comcast Cable

is anyone having trouble accessing Basecamp??

Sandra Schultz · 24 March 2014 - 08:54
United States · AT&T U-verse

down right now in Florida

Aaren Viviana Ilmatar · 24 March 2014 - 08:39
Canada · SaskTel

Doesn't load anything but the landing page in Regina, Canada.

Gabriel Cocco · 24 March 2014 - 08:32
Dominican Republic · Claro Dominican Republic

Was down for a while, then up, then down right now in the DR.

Christopher Trace · 24 March 2014 - 08:22
United Kingdom · University of Surrey

Down in Guildford, UK too

Tina Ostermeyer · 24 March 2014 - 08:13
United States · Indiana University - Purdue University Fort Wayne

Still down in Fort Wayne.

Jamie Gilmore · 24 March 2014 - 08:12
Canada · Rogers Cable

I was 'almost' able to connect - it shows my login basecamp description, but the Projects list did not populate.

Greg Nicholls · 24 March 2014 - 08:04
Canada · Stargate Connections

Down in Vancouver, BC
The iPhone app seems to be down too!

Jamie Gilmore · 24 March 2014 - 08:01
Canada · Rogers Cable

Still down for me in Ontario tho this site reports it's up

Clare Hitchens · 24 March 2014 - 07:57
Canada · Wilfrid Laurier University

also down for me

Anders Pollack · 24 March 2014 - 07:56
United States · Comcast Business Communications

Basecamp is under attack!

Imame Nabil Kadimi · 24 March 2014 - 07:55
Morocco · Maroc Telecom

Down... Morocco

Ehren Hanson · 24 March 2014 - 07:53
United States · Optimum Online

Down for me too

Chris Glenn · 24 March 2014 - 07:51
United States · Charter Communications

Basecamp is down for us in Fort Worth. What's with it?

Stefan Kuizenga · 24 March 2014 - 07:45
Netherlands · XS4ALL Internet BV

I was able to check out some projects when being logged in. But wasn't able to reach basecamp (website also) after being logging out.

Rachel Hsiung · 24 March 2014 - 07:45
United States · Time Warner Cable

down for me too

Matt Abarquez Majorenos · 24 March 2014 - 07:30
Philippines · Globe Telecom

Can't access my basecamp account.

Daniel Roberts · 24 March 2014 - 07:28
United States · Windstream Communications

Basecamp is down!

Brenda Bedarian · 14 December 2013 - 10:55
United States · Verizon FiOS

Won't let me get to the login screen. Really frustrating, I am trying to roll this out to my company in the next week.

Manon Pecastaings · 24 October 2013 - 05:33
France · Free SAS

hello, I can't connect to basecamp. the basecamp website is inaccessible for me ... why ?

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