website not working? Is it down right now? Server Status Check screenshot
ASOSWebsite Name:
www.asos.comURL Checked:
Response Time:
Last Down:
Checking ASOS
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ASOS Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:490.91 ms. 
01:227.28 ms.
05:101.29 ms. 
08:290.77 ms.
11:341.74 ms. 
13:421.51 ms.
16:25998.66 ms. 
19:531.58 ms.
22:060.91 ms. 
01:430.88 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 06:51

We have tried pinging ASOS website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access ASOS - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Ivana Vasic · 21 July 2016 - 09:16
· · Chrome 28.0 on Android

Can't order, when I press "pay securely" it just keeps on loading the page with the comment "please wait"...

D.j. Akisanya · 10 July 2016 - 02:50
· · Chrome 51.0 on Windows

You can checkout using the app, It couldnt find the checkout page for me either using the website but the app lets you checkout all the way

Grace Tino · 6 July 2016 - 02:12
· · Safari 9.1 on Mac

Asos right now is not letting me pay for my cart, which is super annoying because some of the items are low in stock. It keeps telling me it can't find the page.

Patricia Macropoulos · 27 June 2016 - 09:46
· · Safari 9.0 on iPhone

Can't pay. Page won't load

Tiffany Davies · 26 June 2016 - 18:56
· · Safari 9.0 on iPhone

When go to 'pay now' page it won't load, been like this last 2 days

Mona Mime · 24 June 2016 - 20:34
· · Opera Next 38.0.2220.31 on Windows

you may try the support line 1 855 770 779O this might work

Patty Sander · 24 June 2016 - 16:15
· · Firefox 42.0 on Windows

is asos down bc of Brexit?

Mary Li · 30 May 2016 - 15:01
· · Chrome 50.0 on Mac

Cannot purchase, cannot sign in or join!!!!

Margaret R. Swan · 29 May 2016 - 23:03
· · Safari 9.0 on iPhone

Cannot checkout with asks, continuous buffering

Melissa Txh · 11 May 2016 - 05:08
· · Chrome 46.0 on Windows

not responding to signning in

Leigh Rhianon Coggins · 4 April 2016 - 21:55
· · Safari 8.0.2 on Mac

I can't seem to add any items to my bag....I've tried my iphone, ipad and now on laptop and can't add anything.

Sara De Matos Cunha · 12 February 2016 - 23:35
· · Chrome 47.0 on Mac

3 months waiting for a refund. Ping Pong of emails. No solution or good will to help me.

Kirsty Third · 15 December 2015 - 10:10
· · Opera Next 34.0.2036.25 on Windows

Cant log in to book a return...

Sonia Mercado · 26 October 2015 - 19:30
· · Internet Explorer 11.0 on Windows

Something is wrong with the ASOS website. I was browsing while putting things in my cart, then next thing you know when I go bacl to shop, the website is gone. Every time for the last 30 minutes I've tried to open it, I get the message, "The website is unable to display the webpage." What's going on?

Jaz Cat · 21 October 2015 - 03:38
· · Firefox 41.0 on Windows

no checkout / submit payment button

Kaitlin Renee Riddle · 21 October 2015 - 03:26
· · Safari 9.0 on iPhone

Pay and confirm button is missing. :(

Bianca Liebhaber · 21 October 2015 - 02:23
· · Chrome 46.0 on Mac

Pay and Confirm button is missing

Powel Miguel Deslandes · 20 October 2015 - 20:22
· · Chrome 46.0 on Mac

Payment button isn't available

Sarah Yannes · 20 October 2015 - 19:46
· · Safari 8.0.8 on Mac

Payment button isn't available on the checkout screen. Cannot purchase items

Jessica Fletcher · 16 October 2015 - 17:11
· · Safari 8.0 on iPhone

Payment not working refreshing browser then server not available waste of time!!!

Miilk Wu · 13 September 2015 - 08:33
· · Safari 8.0.8 on Mac

They took my money 3 time. On my statement it has been debited, not pending. ASOS adviced me to talk to my bank. I contacted my bank and they said they can only dispute 2 transections and I have arrange the rest with ASOS because they did taken money from my account. And again, ASOS confirmed that they did not do any money from my account and there is nothing that they can do. I have shopped that ASOS since 2011 and this is how they treat their customer.. I am very dissapointed.. They only say Sorry and there is nothing they can do......(Hmm?? What about my order? So It's just dissappeared?) ... No more asos.. if you are shopping with asos, you better check you bank statement every time you shop with them as they might charge you multiple times!!

Sophie Lodato · 31 May 2015 - 23:19
· · Safari 7.0 on iPad

Site not allowing items in basket to be paid for. Very frustrating.

Georgia Veness · 12 August 2014 - 03:30
United Kingdom · Virgin Media · Safari 7.0.2 on Mac

ASOS is displaying all products as being out of stock

Rose Ella Chap · 6 July 2014 - 22:15
United States · Cox Communications · Firefox 30.0 on Windows

I cannot get through and the discount expires shortly

Aleksandra Jensen · 26 June 2014 - 12:48
Denmark · Bredbaand Nord I/S · Firefox 29.0 on Windows

I can not reach ASOS website. It keeps coming up with bad request. what is going on?

Angela Sinnett · 19 June 2014 - 01:43
Australia · TPG Internet · Firefox 30.0 on Windows

I have been trying to get onto asos for the past week and it keeps coming up with bad request. Sometimes It lets me get to the site ad when I click onto a category it takes me back to the error.. All i want to do is shop!!

Jen Dunn · 7 June 2014 - 09:26
United States · Charter Communications · Chrome 35.0 on Windows

Every time I click on an item, it reroutes me to the home page. Additionally, search function isn't working

Dubravka Ivanovic · 30 May 2014 - 06:26
Montenegro · Promonte GSM · Internet Explorer 11.0 on Windows

For two days now is seems that Asos site is down. What went wrong?

Mary Sidiropoulou · 26 May 2014 - 05:18
Netherlands · Verizon Nederland · Chrome 35.0 on Windows

Asos does NOT work on Chrome browsers. Works fine on IE but once you use Chrome it works for 4-5 display pages and then returns a "bad response"

Ia Cha · 24 May 2014 - 19:13
United States · AT&T U-verse · Firefox 29.0 on Windows

Every time I press the "pay securely" button, I am rerouted to the home page! This means I can't actually check out... I have been trying for the past ten minutes...ugh!

Catherine Silvester · 30 April 2014 - 06:38
Australia · Optus

everytime i try to get onto asos my web pages says this.

Bad Request
Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Cookie

Sonia Sharma · 17 April 2014 - 21:11
United States · Comcast Cable

Every time I go to check out and click "pay securely" the website resets to the home page. Please fix this ASAP! It is very frustrating as I am trying to place an order and need the clothes in time for an upcoming event!

Anny Reid · 16 January 2014 - 22:03
United Kingdom · PlusNet Technologies

I have been trying to place an order for 3 days

Alistair Hunter · 24 December 2013 - 19:02
United Kingdom · Virgin Media

not processing card info

Mark E Abrams · 3 December 2013 - 13:32
United States · Optimum Online

I can get on but no processing when I try to enter credit card info. Anyone else?

Teresa Thomason · 22 November 2013 - 19:49
United States ·

Almost every link sends me back to the main ASOS page. Can't search, can't follow links to find what I'm shopping for, and couldn't check out last night.

Emma Skovbon · 22 November 2013 - 13:12
United Kingdom · Orange Home UK

can't select any sizes on any product, tried thousands of times

Chris Kincaid · 8 October 2013 - 12:36
United Kingdom · Virgin Media has been hijacked

Chris Knowles · 5 October 2013 - 08:19
United Kingdom · BT

Your website seems to be down!

In House Gigs Birmingham · 11 September 2013 - 12:00
United Kingdom · BT

Same problem with it locking chrome and forcing a hard reset

John March · 11 August 2013 - 09:30
United Kingdom · BT

Not down but has been locking up chrome forcing a hard reset.

Quentin Hamilton Eastop · 7 June 2013 - 18:21
Australia · Dodo Australia

this site is obviously not working properly either.. states is working fine. FAIL

Rachel Holt · 21 April 2013 - 09:21
United Kingdom · Virgin Media

Can't sign in or add anything to bag. Just clears when I go to a new page

Kayleigh Coombes · 9 November 2012 - 09:17
United Kingdom · Cablecom Networking Limited

When it goes to Billing address the page just goes blank... been happening for a week for me :/

David Norcott · 25 October 2012 - 06:07
United Kingdom · BT

Hanging up at payment for me

Kylie Williams · 6 July 2012 - 12:31
United Kingdom · Tiscali UK Limited

tried twice this week and only see listed version, not properly opening up and displaying

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