website not working? Is it down right now? Server Status Check screenshot
Citi Cards Account OnlineWebsite Name:
www.accountonline.comURL Checked:
Response Time:
Last Down:
Checking Citi Cards Account Online
Please wait while we check the server...
Citi Cards Account Online Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:008.1 ms. 
19:4225.19 ms.
17:4810.34 ms. 
19:219.41 ms.
22:0417.05 ms. 
23:468.3 ms.
06:0410.71 ms. 
14:1024.77 ms.
02:527.53 ms. 
14:546.37 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:46

We have tried pinging Citi Cards Account Online website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Citi Cards Account Online - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Kathleen Andrews · 15 March 2014 - 12:32
United States · Comcast Cable

I have tried to access my account online for more than an hour, when I call the persons handling the call are not well versed in the English language PLUS I cannot understand them, I would appreciate having your employees in the United States not in third world countries. Now please work on getting your website up. Thank you.

Becky Allbee · 4 March 2014 - 10:05
United States · MetroCast Cablevision down for you right now... Can't even enter information to be able to even log in? This company is a mess...

Alicia Markoe · 5 December 2013 - 09:12
United States · SWITCH Communications Group

After putting in the user name and password, no page returns. "No data received"

Jennie Apodaca-Bustamante · 2 December 2013 - 17:23
United States · Windstream Communications

Trying to pay my phillp and Conoco bill is due by the 5th of dec

Peg Clissa · 21 October 2013 - 07:42
United States · CenturyLink

I find it frustrating to be unable to connect to my account and make a payment. this is not the first time I have had this problem.

Eli Mantel · 12 October 2013 - 21:28
United States · Symantec Corporation

AccountOnline Temporarily Unavailable

For immediate assistance with an existing account, call the number on the back of your card or the customer service number shown on your statement. If you want to apply for a card, please try again later.

Kevin Bennett · 13 September 2013 - 10:21
United States · Comcast Cable

down this morning. name is not resolving.

Naman Gupta · 13 September 2013 - 09:27
United States · CenturyLink

I've been trying for the past 40 minutes. Services are down. Not impressed citibank.

Eli Mantel · 5 August 2013 - 23:36
United States · Symantec Corporation

AccountOnline Temporarily Unavailable

Due to unusually heavy site traffic, AccountOnline is temporarily unavailable. Please try back later.

Been this way for last 15 minutes.

Michael Simmons · 28 June 2013 - 10:50
United States · Verizon FiOS

Trying to login for past half-hour. Will not connect. Tried different browsers and computers.

Cindy K Harris · 9 May 2013 - 15:02

I have tried twice this week and all my accounts associated with citicards will not connect

Eli Mantel · 27 April 2013 - 00:36

We've encountered an issue and are working to fix the issue.
Please return in 10-15 minutes and try again.

Harvard Lim · 20 November 2012 - 08:54

entered username and pass, click sign on. getting this msg "We've had a problem processing your request." Can't get further than that.

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.